Complete Customer Service
When you join DirectBuy, you’re getting the full support of our member service teams. Whether you’re shopping online or calling our Member Care team, our service specialists are ready to help.
Member Care Team
Our Member Care Team provides members with exceptional value and professional service, all from the comfort and convenience of home. If you have questions about your order, want to renew your membership or just need help navigating the website, just give us a call or send us an email and we’ll work to make your DirectBuy experience easier.
"Our goal is to provide service, selection and value to our members. We have centralized our support so we can offer effective one-stop customer service to all members as well as provide after-hours coverage."
– Dylan Astle, VP of Member Experience
These professionals have a vast understanding of every aspect of the company, and work non-stop to resolve members’ questions or concerns.
Service That Sets Us Apart
Ready to start enjoying the many benefits of a DirectBuy membership? Schedule an appointment today and start making your dream home a reality. Want to learn more about what we’re all about? Visit our About DirectBuy page and learn how we work to help our members live their dreams.